FREQUENTLY ASKED QUESTIONS


Here you can find a list of Frequently Asked Questions (FAQ) on our products. If you have any additional inquiries, please call (852) 2635 8399.

You'll find detailed cleaning instructions for all products inside the Care & Cleaning section of this webpage.

For warranty and/or repair service, please visit WARRANTY INQUIRIES or contact our Customer Service.

Hunter Douglas Window Fashions warrants that its Hunter Douglas brand window fashion products will be free from defects in materials and workmanship for years after the original purchase. For more warranty details visit Warranty Inquiries.

All Hunter Douglas Window Fashions products are designed with safety in mind and provide standard or optional safety features. If you select a window treatment in the Products section, you will see information about what Lifting systems and motorization options are available for that product.

Some of our products may be altered, however there are certain limitations with fabrics, lift system, cord routes and size in general. You will need to contact your dealer and they in turn will communicate with their fabricator to see what can be done.

PowerView® Motorization, remote control, and innovative manual lifting systems are available for many Hunter Douglas window treatments. If you select a window treatment in the Products section, you will see information about what lifting systems are available for that product.

Hunter Douglas does not sell directly to consumers, however if you visit Dealer Locator, we can refer you to Hunter Douglas Dealers in your area.